Shipping and Delivery

1. Introduction

At KOLAMART Private Limited, we are committed to delivering your groceries fresh and on time. Our shipping and delivery process is designed to ensure a smooth and convenient experience for our customers.

2. Delivery Areas

We currently deliver across India. You can check the availability of delivery to your location at the time of checkout.

3. Delivery Timings

• Same-Day Delivery: Orders placed before 13:00 will be delivered the same day.

• 0-1 days: Orders placed after the cutoff time will be delivered the next day.

• 7-14 days: We offer multiple delivery slots for your convenience. You can select a preferred slot while placing your order.

4. Shipping Charges

• Free Delivery: Available for orders above ₹5000.

• Standard Delivery Fee: ₹500 for orders below the minimum free delivery amount.

• Express Delivery: Available in select locations for an additional charge of ₹1000.

5. Order Processing & Tracking

• Once your order is confirmed, you will receive an order confirmation via email/SMS.

• You can track your order status in the "My Orders" section of your account.

• Our delivery partners will contact you prior to delivery.

6. Failed Delivery Attempts

If our delivery partner is unable to deliver due to incorrect address, unavailability of recipient, or other reasons, the order may be canceled or rescheduled. Additional charges may apply for reattempting delivery.

7. Handling & Freshness Guarantee

• All groceries, especially perishable items, are carefully packed to maintain quality and freshness.

• In case of any quality concerns, please contact us within 24 hours of delivery.

8. Contact Us

For any queries regarding shipping and delivery, please reach out to us at:
📞 +91 9573996100
📧 support@kolamart.com

We appreciate your trust in KOLAMART Private Limited!