Cancellation and Refund

1. Introduction

At KOLAMART Private Limited, we strive to provide a seamless and hassle-free shopping experience. We understand that sometimes you may need to cancel an order or request a refund. Please read our policy carefully to understand the terms and conditions regarding cancellations and refunds.

2. Order Cancellation

• Before Dispatch: You can cancel your order before it has been dispatched from our warehouse. To cancel, go to "My Orders" in your account or contact our customer support team.

• After Dispatch: Once the order is dispatched, cancellation is not possible. However, you may refuse delivery if you no longer wish to receive the order.

3. Refund Policy

• If you cancel an order before dispatch, a full refund will be processed to your original payment method within 5-7 business days.

• If you receive a damaged or incorrect item, please report it within 24 hours of delivery for a replacement or refund.

• Perishable items such as fresh fruits, vegetables, dairy, and meat are non-refundable unless they are damaged or spoiled upon delivery.

• Refunds for prepaid orders will be credited back to the original payment method, while COD orders will be refunded via store credit or bank transfer.

4. How to Request a Refund

To initiate a refund, please contact our customer support team via email at support@kolamart.com or call us at +91 9573996100 with your order details and proof of issue (if applicable).

5. Exceptions

• Refunds are not applicable for change-of-mind returns.

• Any fraudulent claims or abuse of the refund policy may result in account suspension.

For any further questions, feel free to reach out to our support team. Thank you for shopping with KOLAMART Private Limited!